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Help Topics

BNC Virtual is a service of MBS Direct, LLC, which owns and operates this website ("Site").

    • Creating an Account & Logging In

    How do I create an account/register?

    Creating an account is easy during checkout. After choosing your materials, you'll be prompted to enter your name, email, and address, and to choose password.

    Creating an account is easy. You can either create an account now or create one during checkout. After choosing your materials, you'll be prompted to enter your name, email, and address, and to choose password.

    Why do I need to create an account?

    We'll need to send you order confirmations, shipping information, buyback reminders, and communications like that about your order. It's really easy to create one - you just need an email and password - and once you have an account with us you'll be able to:

    • Place orders quickly and easily
    • Track your orders online
    • Access your order history, rental due dates, and buyback information
    • Activate and access eBooks, digital content and access codes
    • Get buyback, rental, Guaranteed Buyback, and other reminders

    You can unsubscribe from promotional emails at anytime, but we will always keep you in the loop about your orders, buybacks, and the like.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    How do I log in to my account?

    At the top of the home page, look for "Log In to Your Account" in the header. Or you can go to the Log In page.

    What do I do if I forgot my password?

    This happens to the best of us. If you have forgotten your password, go to the Log In page and click "Forgot your password?," enter the email address associated with your account, and we'll email you a link to reset your password. Existing passwords are not emailed to you for safety reasons.

    If you continue to have log in issues, please reach out to our Customer Service team.

    How do I change my account information or password?

    Changing your personal info and password is easy. Once you have logged in to your account, you can change your shipping and billing address, contact information, and account settings in your account profile.

    Why am I being asked to log in again?

    Sometimes if you've left your computer idle or not visited us in a while, we will ask you to log in again. This protects your account from unauthorized access.

    • Placing Your Order

    What course information do I need to place an order?

    We've made it super easy to order your course materials. To get started, you'll need your student ID and your course schedule will automatically populate once you log in.

    We've made it super easy to order your course materials. To get started, you'll need:

    • Name of your school
    • Location, program, term, and discipline or grade level
    • Course ID number(s)
    • Term
    • Course number(s)
    • Start date of the course(s)

    Ready to order your books now? Great - let's get you to the main page.

    When can I order my books?

    It varies, but a schedule will be posted to the website. Unfortunately, we don't manage the course list - just course materials assigned to your classes.

    It varies, but typically course textbooks are listed two (2) months before the start date of the term. If your course is less than two weeks away but your textbooks are not listed, please login into your SOAR Student Portal to verify a textbook(s) is required. For additional assistance, please contact National University’s Student Concierge Services at [email protected] or (866) 628-8988 ext. 8900.

    It varies, but typically courses are listed 3-4 weeks before your class start date. If your classes are less than 2 weeks away, please contact your registrar office. Unfortunately, we don't manage the course list - just course materials assigned to your classes.

    How do I find my course?

    Simply enter your student ID and your courses will automatically populate.

    Use the Purchase Textbooks link on the registration widget on Eagle’s Nest or from the main menu, go to the “Order Your Materials” page. Then in the columns working across, just select your term from the drop down, then enter your course number.

    From the main menu, go to the "Order Your Materials" page. Then in the columns working across, just select your term from the drop down, then your site/program, then enter your course ID.

    Why is my course not showing in the course list?

    Typically, courses are listed 3-4 weeks before the start date. If your classes are less than 2 weeks away, please contact your registrar office. Unfortunately, we don't manage the course list - just course materials assigned to your classes.

    Typically, courses are listed two (2) months before the start of the term. If your course start date is less than two weeks away but is not listed, please login into your SOAR Student Portal to verify a textbook is required. For additional assistance, please contact National University’s Student Concierge Services at [email protected] or (866) 628-8988 ext. 8900.

    Why is the list of course materials on your site different than what the instructor told us?

    When instructors assign course materials, they tell us if the book is required or optional and we mark the assigned materials in turn.

    What is the difference between Required, Required/Previous Purchase OK, and Optional books?

    • Required: Your school or instructor has indicated that you will need this item for your course work.
    • Required/Previous Purchase OK: These items are required for your course but were also required for a course that you may have previously taken. If you have already purchased the items for another course and still have it, you're all set - you don't need to buy another copy.
    • Optional: These items may be helpful to your course work but are not required by your instructor or school.

    Can I order books that are not listed for my course?

    You may be able to order textbooks or course materials not listed for your course(s) by visiting textbooks.com.

    A few things to note:
    • Your school may not allow ordering through another site.
    • Orders placed on other sites are not eligible for Student Financial Aid/Vouchers and cannot be combined with orders from your online bookstore.
    • Orders placed on other sites are not eligible for Available Credit from your college account and cannot be combined with orders from your online bookstore.
    • Other sites cannot guarantee that the books you order are assigned to your course. Because we work with schools directly, we know the exact ISBNs and books assigned for your classes.
    Please note:
    • Free two (2) day shipping on orders do not apply.
    • Other sites cannot guarantee that the books you order are assigned to your course. Because we work with National University directly, we know the exact ISBNs and books assigned for your classes.

    Why did my cart expire?

    Due to demand and inventory, we can only hold items in your cart for a short period of time. We do our best to save items in your cart when possible. Because a lot of students - just like you - love used books, they're in high demand and go quickly. Also, Marketplace and used book prices and Guaranteed Buyback values can change.

    Due to demand and inventory, we can only hold items in your cart for a short period of time. We do our best to save items in your cart when possible. Because a lot of students - just like you - love used books, they're in high demand and go quickly. Also, used book prices and Guaranteed Buyback values can change.

    Why did the price of my book change?

    If your cart has been idle for a while or you didn't complete your order for a few days, the item(s) you had in your cart may have been sold in the meantime. We do our best to save items in your cart, but used books are limited in quantity and are in high demand so they can go quickly.

    Can I buy a used copy of the book I need?

    Yes, absolutely! When selecting your course materials, if you see a used edition of the book you need, you can choose to purchase a used copy. If you don't see a used option, that means a used copy is unfortunately not available at this time.

    Are your used books in good condition?

    For items sold directly by BNC Virtual, used books range in quality from a pristine book owned only once before by a student who treated it with care, to a book that has been owned by several students that may have reasonable wear and tear such as creased pages and highlighting. The condition of used books sold in the Marketplace varies and is not guaranteed.

    For items sold directly by BNC Virtual, used books range in quality from a pristine book owned only once before by a student who treated it with care, to a book that has been owned by several students that may have reasonable wear and tear such as creased pages and highlighting.

    A used book purchased directly from BNC Virtual might have any of the following characteristics:

    • Notes written in the margins
    • Highlighting, from a little to a lot
    • Typical wear and tear
    • Rounded corners
    • Scrapes and scratches
    • Faded cover art
    • Creased pages
    • Publisher cut corners

    Rest assured that BNC Virtual has quality assurance standards in place. A used book purchased directly from us will NOT have:

    • Stains or water damage
    • Missing, torn, or loose pages
    • Missing, torn, or loose cover
    • Excessive writing or marking
    • Excessive writing on the edges
    • A broken spine
    • Torn or damaged binding

    Books sent back in such condition are rejected from MBS Service Company's buyback program and either discarded or sent back to the last owner.

    To allow students additional options, and for those who might not be as particular about condition, the Marketplace has books in a range of conditions. BNC Virtual does not control nor do we guarantee the condition of used items sold on the Marketplace. If you want a book in certified or guaranteed condition, we recommend that you purchase your books directly from BNC Virtual.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    Can I buy my books elsewhere?

    While you can purchase from other sites, they may not provide the level of service that we guarantee. Here are just a few reasons to shop with us:

    • We work directly with your school to ensure that we have the exact materials for your courses. In many instances, multiple editions of a book exist, and we guarantee that you will receive the exact edition assigned for your course.
    • You can charge your order to your Student Account and other sites do not.
    • We take Student Financial Aid vouchers (if applicable for your school) and other sites do not.
    • We ship fast! We ship all in-stock items within 24 business hours of the posted release date for your order, as we want to make certain that you receive your books as quick as possible.
    • We ship fast! We ship all in-stock items within 24 business hours of finalizing your order, as we want to make certain that you receive your books as quick as possible. For most locations in the continental US, your books from BNC Virtual will arrive within a week of your order. Delivery from some of our competitors can take up to, and sometimes more than one month. Because we work directly with your school, we actively work to keep your books in stock.
    • We offer Guaranteed Buyback (GBB) on thousands of books. With GBB books you know exactly how much you can get in cash back at the end of the semester.
    • We have dedicated customer service. If you have any issues, you can call, email or chat.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    • Checkout & Payment

    What are my payment options?

    You are easily able to charge to your Student Account. It's fast and secure. We do not take credit cards or any other forms of payment at this time.

    • We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept Visa and MasterCard debit cards.
    • We accept PayPal (except for Marketplace orders).
    • We accept Blue Bucks.
    • We accept the U-Card.
    • We accept Gopher Bucks.
    • Your school may participate in a financial aid/book voucher program. If so, your school will provide you with a Voucher ID number to use to place an order using financial aid as payment. If you aren't sure whether your school participates in this program, please contact your financial aid office. Some exclusions may apply for SFA.
    • Your school may also provide you with a code to use to place an order using available credit on your college account as payment.
    • You may also pay with a check or money order. Please contact our Customer Service Team to place your order. You will be emailed a price quote, which you will then print out and mail back to us with your check or money order to: MBS Direct
      2805 Falling Leaf Lane
      Columbia, MO 65201

      Please note: Mail-in orders take additional time to process. Once payment is received, the order will be placed on hold for up to 1 week until the check has been processed. For faster processing, we recommend using a money order. We do not accept checks from outside the United States.

      For security purposes, we do not accept credit card information via email, web form, or social media.

    Can I use PayPal™ to pay for my textbook order?

    Yes, we accept PayPal (except for Marketplace orders). If you already have a PayPal account, just enter your information during checkout.

    To sign up for a PayPal account or find out more about payment options, go to PayPal.com. To review the security offered with each transaction or contact PayPal Customer Service, please visit PayPal.com.

    I tried to select PayPal as a payment option but now it won't let me complete my order.

    This is likely a security measure. To avoid fraudulent activity or the possibility of debiting/crediting the wrong PayPal account, our system is set up to allow you to enter your PayPal email address only three times. Each time you enter the email address our system checks to ensure it is a valid PayPal account. If the email address you enter is incorrect all three times, you will not be allowed to select PayPal as a payment option.

    Why is my credit/debit card being rejected?

    It could be a few things. Credit and debit cards may be denied because of things like:
    • Insufficient funds
    • Incorrect or miskeyed CVV number
    • Invalid expiration date
    • Billing address does not match cardholder's mailing address
    • Expiration date of the card is before the end of your rental period
    • Other typos or miskeyed information required to verify your card

    The most common reason is mistyped information. If you think you may have misentered some information, please try your order again. Otherwise, please use another credit card to complete your order.

    Please get in touch with our Customer Service team if you're still having checkout issues.

    Why was my credit card charged $1?

    When you place an order on our site, a $1 pre-authorization is temporarily held on your card. This is done to ensure that the credit or debit card provided is valid.

    This pre-authorization is not a charge. In most cases the $1 hold is released by your financial institution within 3 to 5 business days. In some instances, especially with prepaid credit cards, the issuing bank may take longer or require that you contact them directly to get the $1 hold released.

    Can I change or cancel my order?

    We process and ship orders as quickly as possible, and as a result, orders can't be changed or canceled once placed. If you no longer need an item, you can easily return the item for a refund by generating a return label in your account.

    Will I be charged sales tax?

    In accordance with applicable law, items shipped to certain states are subject to sales tax. The tax rate applied to your order is based on many factors including the type of item purchased, the address where your order is shipped, and the applicable state and local sales tax rates. Digital content and other items delivered electronically, such as access codes, are considered "shipped" to the address that your order was billed to.

    • Shipping & Tracking

    I didn't receive an order or shipping confirmation. Where is it?

    Our order confirmations are sent as soon as payment is verified, usually within minutes (but may take a few hours to arrive if your email provider is experiencing issues).

    If you did not receive an order or shipping confirmation, please check your spam or junk mail folder first. If your confirmation does not arrive within 24 hours, please contact our Customer Service team.

    How do I track my order?

    Tracking your order is easy. Once your order has been successfully submitted, you'll receive 2 separate emails. The first email will confirm your order. The second email will confirm shipment of your order and will contain a tracking number. Depending on your shipment method, you can follow the progress of your shipment at www.ups.com, www.fedex.com or via Priority Mail at www.usps.com.

    You can also track your order by going to the order history in your account. Once you've logged in to your account, you will see a list of your orders. If the order was shipped via UPS, SurePost, FedEx or USPS Priority, you can click on the tracking number to follow the progress of your package.

    How is digital content delivered?

    Digital content, eBooks, access codes, and other online content are emailed to you at the email address associated with your account. For security reasons, we can't send digital content to another email address. If your email address has changed or is incorrect, you may update it by logging in to your account.

    Where do I find my order's estimated delivery date?

    To find your order's estimated delivery date, just log in to your account and go to your order history. Please note that other than Next Day Air and 2nd Day Air, all delivery dates are estimates and are not guaranteed.

    How long will it take for my order to ship after I've placed it?

    We work super fast to get you your books. Domestic orders are shipped within 24 hours, Monday-Friday (excluding holidays) and international orders can take up to 48 hours to be processed. Orders placed after 12 pm CST/CDT on Friday will ship the following Monday (excluding holidays). You will receive a confirmation email when your shipment has left our warehouse. The email will include a tracking number.

    How long will it take for me to receive my order once it's shipped?

    That depends on which shipping service you chose. See below for each service:

    FedEx
    • FedEx Ground shipment delivery dates are estimates. Transit time is not guaranteed but is typically 2-7 business days (Monday-Friday, excluding holidays).
    • FedEx 2 Day and FedEx Overnight orders, placed before 12pm CST/CDT (Monday-Friday, excluding holidays), normally ship the same day your order is placed. Orders placed after 12pm CST/CDT may not ship until the next business day. FedEx Air shipment times are guaranteed.

    For more information on standard FedEx delivery times in your area, please visit www.fedex.com or contact FedEx at 800-463-3339.

    UPS
    • UPS Ground shipment delivery dates are estimates. Transit time is not guaranteed but is typically 2-7 business days (Monday-Friday, excluding holidays).
    • UPS 2nd Day and Next Day Air orders, placed before 12 pm CST/CDT (Monday-Friday, excluding holidays), normally ship on the same day your order is placed. Orders placed after 12 pm CST/CDT may not ship until the next business day. UPS Air shipment transit times are guaranteed.
    • UPS Saturday Delivery is available in select locations. This shipping option is only available after 12 pm Thursdays and before 12 pm Fridays CST/CDT.
    • UPS SurePost delivery dates are estimates. SurePost typically takes 5-8 business days (Monday-Friday, excluding holidays).
    • UPS packages may require signature at time of delivery, at the discretion of the UPS driver.
    • All UPS services, other than Saturday Delivery, are delivered during business days only (Monday-Friday, excluding holidays).
    • UPS Access Point: This is a program that UPS has developed to provide faster delivery. UPS works with local businesses that have evening and weekend hours to serve as locations where people can pick up their packages. UPS Access Point is not available in all locations. The UPS driver will make 1 delivery attempt. If no one is able to accept the delivery, and the driver does not feel comfortable leaving the package, the driver will leave an info sheet at the door containing a code that can be used at UPS.com to get instructions on where to pick up the package.

    For more information on standard UPS delivery times in your area, please visit www.ups.com or contact UPS at 800-742-5877.

    USPS Priority Mail

    USPS Priority Mail is a trackable service that typically delivers packages in 2-3 days (including Saturday) to domestic addresses. Exceptions apply and delivery time is not guaranteed. USPS Priority Mail is the required delivery method for PO Boxes and APO/FPO military addresses; please allow 2-4 weeks for delivery to AP/FPO address.

    To track your USPS package, go to your account profile or visit www.usps.com/track.

    International Shipping

    For international orders, your order will be processed and shipped within 48 hours of receiving your order (Monday-Friday, excluding holidays).

    Note: International shipping is not allowed on Marketplace orders.

    UPS Saver, UPS Expedited, USPS International Priority Mail, and USPS International Express Mail are all trackable services. The availability of specific international delivery options will be determined by your delivery country and package weight.

    While international delivery times are not guaranteed, the following estimates provide a representative example of expected delivery times:
    • UPS Saver and UPS Expedited: Generally deliver in 3-8 business days
    • USPS International Priority Mail: Generally deliver in 6-10 business days for most major global markets, but please allow up to 30 days.
    • USPS International Express Mail: Generally deliver in 3-5 business days for most major global markets, but please allow up to 3 weeks.

    Please note: Customs duties, taxes, and/or other fees may be additional.

    An additional shipping charge will be levied for each back-ordered item.

    What is UPS SurePost shipping option?

    SurePost is an alternative US domestic shipping option. UPS transports your shipment to your local United States Post Office and final delivery is made by the United States Postal Service. This service is trackable and takes approximately 3-10 business days for delivery.

    SurePost
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    What is UPS Mail Innovations shipping option?

    UPS Mail Innovations can be selected for domestic or international deliveries. Working with the U.S. Postal Service, UPS provides the pick-up, processing and transportation of the package to the U.S. Postal Service. The final delivery is made by domestic and international postal services.

    Domestic deliveries can take up to 7-14 business days. Tracking numbers are provided, but UPS Mail Innovations requires 24 to 48 hours after the package has been shipped before tracking becomes available.

    International deliveries can take up to 3-4 weeks. Tracking is not available on this shipping method at this time. Any applicable customs, duties, and fees will be collected at the time of delivery for all International shipments as required by the destination country.

    Do you have expedited shipping options?

    Yes, 2nd Day and Overnight options are available in most domestic locations and are both trackable and guaranteed during business days (Monday-Friday, excluding holidays).

    UPS Saturday Delivery is available in select locations and is only available after 12 pm Thursdays and before 12 pm Fridays CST/CDT.

    How do I ship a package to an APO/FPO address or a P.O. Box?

    USPS Priority Mail is the primary option available to ship to an APO/FPO address. USPS Priority Mail is a trackable service, plus you can get updates along the way.

    UPS SurePost or USPS Priority Mail are available options to ship to a P.O. Box.

    Do you ship to Hawaii and Alaska?

    Yes, we ship to Hawaii or Alaska. Most shipping methods take a little longer and cost a little extra for Hawaii or Alaska. You can see the delivery estimates and shipping costs during checkout.

    Do you ship internationally?

    Yes, we ship packages to locations all over the world. UPS is our preferred carrier for international shipments - they can be tracked and are guaranteed.

    USPS Priority Mail may be offered as a shipping option for U.S. protectorates such as Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Marshall Islands, and Northern Mariana Islands (Saipan and Tinian). USPS Priority Mail is trackable, but delivery times are not guaranteed.

    A few things to note about international orders:

    • International shipping is not allowed on Marketplace items or orders containing Marketplace items.
    • Customs duties, taxes and/or other fees may be additional.
    • An additional shipping charge will be levied for each back-ordered item.

    How can I avoid missed deliveries?

    The following services will allow you to track and manage your packages:


    Will the UPS driver leave my shipment at my door?

    UPS packages may require a signature at the time of delivery, at the discretion of the driver. If you will not be home at the estimated time of delivery, please leave a note with your signature requesting the package to be left.

    Where will my package be left if I live in an apartment or condominium?

    If you won't be home at the estimated time of delivery, just leave a note with your signature requesting the package to be left at the apartment office, if applicable. If you do not have an apartment office, you may have to make arrangements with UPS to pick up your package at a local UPS hub.

    What happens in cases of severe weather? Will I get my package during the guaranteed delivery timeframe?

    UPS and USPS don't guarantee delivery times during cases of severe weather. We strive to get you your order as soon - and as safely - as possible!

    Does free two (2) day shipping apply to international or APO/FPO addresses?

    No, the UPS 2nd Day shipping option does not deliver internationally or to military APO/FPO addresses. However, we have a host of international shipping options (depending on destination) at different speeds, cost, and in some cases customs clearance. For military addresses, the only authorized shipper is the U.S. Postal Service, who offers a good balance of cost and speed internationally.

    It's a few days past my delivery estimate. Will I be getting my order soon?

    Due to delivery estimates being approximations, your order may not get to you on the same date as your delivery estimate. We apologize for any inconvenience and ask that you wait 2 business days after your delivery estimate to give the shipper time to deliver your order.

    If you haven't received your order by the estimated delivery date, please:

    • First, check the tracking number for your order by going to your account. If the tracking shows your order as being delivered, check with your neighbors, mail room, or apartment office, if applicable, to see if someone signed for your package. Also check with your mail carrier and around your mailbox and/or front door to see if the order was left for you.
    • Second, see if your tracking number shows your order as being in a city near your shipping address. If it is, it's likely that your order will be arriving soon. We ask that you wait 2 business days after your delivery estimate to give the shipper time to deliver your order.
    • Finally, if you're unable to find your order after checking with your neighbors/mail room/mail carrier, or if it's more than 2 business days past your delivery estimate, contact Customer Service about getting a refund or replacement order.

  • How do I return an item?

    We want to make your returns and refunds as easy and fast as possible. Our return policies vary by item ordered so please review below.

    • Print textbooks/course materials purchased directly from BNC Virtual must be returned within 2 weeks after class start date or within 21 days of date shipped, whichever is later. However, note that if more than 50% of the term has passed, based on the posted course start and end dates, materials are no longer eligible for return credit. To return print textbooks/course materials purchased directly from BNC Virtual, please log in to your account, go to the Return Center under your orders, select the item(s) you want to return, and generate a pre-paid UPS return label. The cost of return shipping will be deducted from your return credit.
    • Non-activated eBooks, digital content, and access codes can be returned within 14 days after class start date or within 14 days of purchase, whichever is later. To return non-activated eBooks, digital content, and access codes, please contact customer support.
    • NOTE: Digital content such as access codes, eBooks, etc. are non-returnable once accessed, activated, downloaded, or revealed. No exceptions.
    • Apple iBooks are not eligible for a return or refund at any time. All sales are final.
    • For traditional-length courses, rental books must be returned for refund within 14 days of purchase. For courses shorter than 4 weeks, rental books must be returned for a refund before 50% of the course has passed. To return a rental item, please log in to your account, go to the Return Center under your orders, select the rental(s) you want to return, and generate a pre-paid UPS return label. The cost of return shipping will be deducted from your return credit.
    • We do not pay for shipping on returns. However, for your convenience, we do offer the option of pre-paid UPS shipping. Please look for this option in the Returns Center under your account. Pre-paid shipping costs are based on weight and location.
    • Marketplace items must be returned within 30 days of purchase. To return a Marketplace item, please contact the Marketplace seller directly for their return policy and instructions.
    • Original shipping costs are non-refundable.
    • New course materials must be returned in new, unopened condition in order to receive a full refund.
    • All components of a packaged item must be returned together, unopened, and in the original shrink-wrap to receive credit. All components of an item must come back in the same shipment to receive credit.
    • Loose-leaf items must be in the original shrink-wrap.
    • CDs, DVDs, software, access codes, study guides, Info Trac pass codes (internet pass codes included with your textbook) and other supplemental components originally included with a book or sold alone must be intact, in the original packaging or it will be non-refundable.
    • Books damaged in shipping may not be eligible for full refund.
    Shipping & Packing Guidelines for Returns
    • Print out a copy of your invoice/packing slip and include it with your return. Keep a copy for yourself.
    • If you chose the pre-paid UPS return shipping option, print your shipping label. Otherwise you can use UPS Ground (keep your tracking number), insured USPS mail, or the shipping service of your choice.
    • NOTE: Postage on returns is not refundable; only the item cost is refundable.
    • Pack your return in a strong, sturdy box suitable for shipping. Fill the empty spaces with clean filler. If newspaper is used as the filler, be aware that print ink may degrade the condition of new textbooks to a used condition.
    • Tape the box securely using shipping tape and attach the address label to the top of the box. Make sure there is only one label on the box you are using. If you are reusing a box, remove markings and labels.
    Terms of Refund
    • Your credit will be issued in the same manner the payment was originally made. Please allow 2 weeks for processing time.
    • Original shipping costs and costs to send back a return are non-refundable.
    • Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If the item has no buyback value, you will receive notification in the form of a letter or email. You have one week from that notification to request that items with no value be returned to you. A replacement copy can be shipped at your expense. You may not receive the same copy you returned.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    Can I cancel my order for a refund?

    Because we work hard to get your order out quickly, we unfortunately can't change or cancel the order once it's been placed. We do make the return process easy and you can find directions on how to return eligible orders in returns above.

    What if I'm past the return period?

    The best thing to do is see if your books have buyback value. Go to the main menu and click "Sell Your Textbooks" to find out the current buyback value of your materials.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    How will I be credited for my return?

    Your credit will be issued back to your Student Account. Please allow up to 2 weeks for processing time.

    Your credit will be issued in the same manner the payment was originally made. Please allow up to 2 weeks for processing time.

    If your order was purchased with your financial aid or with a book voucher, the credit will be made to your financial aid or book voucher account. If you have questions about your SFA/voucher funds, please contact the financial aid department directly.

    If your order was purchased with available credit on your college account or other credit, the credit will be made to the original account. If you have questions about your available credit, please contact the Business Office directly.

    How long will it take to receive credit for my returns?

    Please allow up to 2 weeks for processing once the return shipment has been received.

    ¿Cómo devolver un artículo?

    Queremos que sus devoluciones y reembolsos sean lo más fáciles y rápidos posible. Nuestras políticas de devolución varían según el artículo pedido, así que revíselas a continuación.

    • Los libros de texto/materiales del curso impresos comprados directamente de BNC Virtual deben devolverse dentro de las 2 semanas posteriores a la fecha de inicio de la clase o dentro de los 21 días posteriores a la fecha de envío, lo que ocurra más tarde. Sin embargo, tenga en cuenta que si ha pasado más del 50% del período, según las fechas de inicio y finalización del curso publicadas, los materiales ya no son elegibles para el crédito de devolución. Para devolver libros de texto/materiales de curso impresos comprados directamente en BNC Virtual, inicie sesión en su cuenta, vaya al Centro de Devoluciones debajo de sus pedidos, seleccione los artículos que desea devolver y genere una etiqueta de devolución de UPS prepaga. El costo del envío de devolución se deducirá de su crédito de devolución.
    • Los libros electrónicos no activados, el contenido digital y los códigos de acceso se pueden devolver dentro de los 14 días posteriores a la fecha de inicio de la clase o dentro de los 14 días posteriores a la compra, lo que ocurra más tarde. Para devolver libros electrónicos, contenido digital y códigos de acceso no activados, comuníquese con el servicio de atención al cliente.
    • NOTA: El contenido digital, como códigos de acceso, libros electrónicos, etc., no se pueden devolver una vez que se accede, activa, descarga o revela. Sin excepciones.
    • IBooks de Apple no son elegibles para una devolución o reembolso en ningún momento. Todas las compras son finales.
    • Para cursos de duración tradicional, los libros de alquiler deben devolverse dentro de los 14 días posteriores a la compra para obtener un reembolso. Para cursos de menos de 4 semanas, los libros de alquiler deben devolverse antes de que haya pasado el 50% del curso para obtener un reembolso. Para devolver un artículo de alquiler, inicie sesión en su cuenta, vaya al Centro de Devoluciones debajo de sus pedidos, seleccione los alquileres que desea devolver y genere una etiqueta de devolución de UPS prepaga. El costo del envío de devolución se deducirá de su crédito de devolución.
    • No pagamos el envío de devoluciones. Sin embargo, para su conveniencia, ofrecemos la opción de envío UPS prepago. Busque esta opción en el Centro de Devoluciones de su cuenta. Los costos de envío prepago se basan en el peso y la ubicación.
    • Artículos del Marketplace deben devolverse dentro de los 30 días posteriores a la compra. Para devolver un artículo de Marketplace, comuníquese directamente con el vendedor de Marketplace para conocer su política de devolución e instrucciones.
    • Los gastos de envío no son reembolsables.
    • Los nuevos materiales del curso deben devolverse en condiciones nuevas y sin abrir para recibir un reembolso completo.
    • Todos los componentes de un artículo empaquetado deben devolverse juntos, sin abrir y en el envoltorio retráctil original para recibir el crédito. Todos los componentes de un artículo deben volver en el mismo envío para recibir crédito.
    • Los artículos de hojas sueltas deben estar en su envoltorio retráctil original.
    • Los CD, DVD, software, códigos de acceso, guías de estudio, códigos de acceso de Info Trac (códigos de acceso de Internet incluidos con su libro de texto) y otros componentes complementarios incluidos originalmente con un libro o vendidos solos deben estar intactos, en el empaque original o no serán -reintegrables.
    • Es posible que los libros dañados durante el envío no sean elegibles para un reembolso completo.
    Directrices de envío y embalaje para devoluciones
    • Imprima una copia de su factura/talón de envió e inclúyala con su devolución. Guarde una copia para usted.
    • Si elige la opción de envío de devolución de UPS prepago, imprima su etiqueta de envío. De lo contrario, puede utilizar UPS Ground (conserve su número de seguimiento), correo USPS asegurado o el servicio de envío de su elección.
    • NOTA: Los gastos de envío de devoluciones no son reembolsables; solo el costo del artículo es reembolsable.
    • Empaque su devolución en una caja resistente y fuerte adecuada para el envío. Llene los espacios vacíos con relleno limpio. Si se usa periódico como relleno, tenga en cuenta que la tinta de impresión puede degradar la condición de los libros de texto nuevos a una condición usada.
    • Pegue la caja de forma segura con cinta de envío y pegue la etiqueta de dirección en la parte superior de la caja. Asegúrese de que solo haya una etiqueta en la caja que está utilizando. Si está reutilizando una caja, elimine las marcas y etiquetas.
    Condiciones de reembolso
    • Su crédito se emitirá de la misma manera en que se realizó el pago originalmente. Por favor permita 6 semanas para este proceso.
    • Los costos de envío originales y los costos de devolver una devolución no son reembolsables.
    • Cualquier material del curso recibido fuera del período de tiempo de devolución se procesará como recompra. Si se procesa como recompra, recibirá el valor de recompra actual. Si el artículo no tiene valor de recompra, recibirá una notificación en forma de carta o correo electrónico. Tiene una semana desde esa notificación para solicitar que se le devuelvan los artículos sin valor. Se puede enviar una copia de reemplazo a su cargo. Es posible que no reciba la misma copia que devolvió.

    Los servicios de recompra son proporcionados por MBS Service Company, LLC (MBS).

    ¿Puedo cancelar mi pedido para obtener un reembolso?

    Debido a que trabajamos arduamente para enviar su pedido rápidamente, desafortunadamente no podemos cambiar ni cancelar el pedido una vez que se ha realizado. Hacemos que el proceso de devolución sea fácil y puede encontrar instrucciones sobre cómo devolver pedidos elegibles en devoluciones arriba.

    ¿Qué pasa si he superado el período de devolución?

    Lo mejor que puede hacer es ver si sus libros tienen valor de recompra. Vaya al menú principal y haga clic en "Vender sus libros de texto" para averiguar el valor actual de recompra de sus materiales.

    Los servicios de recompra son proporcionados por MBS Service Company, LLC (MBS).

    ¿Cómo se me acreditará mi devolución?

    Su crédito se emitirá de la misma manera en que se realizó el pago originalmente. Espere hasta 2 semanas para el tiempo de procesamiento.

    Si su pedido fue comprado con su ayuda financiera o con un vale de libro, el crédito se hará a su cuenta de ayuda financiera o vale de libro. Si tiene preguntas sobre los fondos de su SFA/voucher, comuníquese directamente con el departamento de ayuda financiera.

    ¿Cuánto tiempo se tarda en recibir el crédito por mis devoluciones?

    Espere hasta 2 semanas para el procesamiento una vez que se haya recibido el envío de devolución.

    Làm cách nào để tôi có thể trả lại hàng?

    Chúng tôi muốn giúp bạn trả hàng và hoàn tiền dễ dàng và nhanh chóng nhất có thể. Chính sách trả hàng của chúng tôi khác nhau tùy theo mặt hàng đã đặt mua, vì vậy xin hãy xem các mục bên dưới.

    • Sách in/tài liệu khóa học được mua trực tiếp từ BNC Virtual phải được trả lại trong vòng 2 tuần sau ngày bắt đầu lớp học hoặc trong vòng 21 ngày kể từ ngày gửi, tùy theo ngày nào muộn hơn. Tuy nhiên, lưu ý rằng nếu hơn 50% thời hạn đã trôi qua, dựa trên ngày bắt đầu và ngày kết thúc của khóa học đã đăng, tài liệu không còn đủ điều kiện để được hoàn tiền. Để trả lại sách giáo khoa/tài liệu khóa học đã in được mua trực tiếp từ BNC Virtual, vui lòng đăng nhập vào tài khoản của bạn, đi đến Trung tâm Trả hàng trong mục đơn hàng của bạn, chọn (các) mặt hàng bạn muốn trả lại và tạo nhãn trả hàng UPS trả trước. Chi phí vận chuyển trả hàng sẽ được khấu trừ vào tín dụng trả hàng của bạn.
    • Sách điện tử, nội dung số và mã truy cập chưa được kích hoạt có thể được trả lại trong vòng 14 ngày sau ngày bắt đầu lớp học hoặc trong vòng 14 ngày kể từ ngày mua, tùy ngày nào muộn hơn. Để trả lại sách điện tử, nội dung số và mã truy cập chưa được kích hoạt, vui lòng liên hệ với bộ phận hỗ trợ khách hàng.
    • LƯU Ý: Nội dung số như mã truy cập, sách điện tử, v.v. không thể trả lại sau khi đã truy cập, kích hoạt, tải xuống hoặc tiết lộ. Không có ngoại lệ.
    • Apple iBooks không đủ điều kiện để trả lại hoặc hoàn tiền bất kỳ lúc nào. Hàng đã mua không trả lại.
    • Đối với các khóa học có độ dài truyền thống, để được hoàn tiền, sách thuê phải được trả lại trong vòng 14 ngày kể từ ngày mua. Đối với các khóa học ngắn hơn 4 tuần, để được hoàn tiền, sách thuê phải được trả lại trước khi hoàn thành 50% khóa học. Để trả lại sách cho thuê, vui lòng đăng nhập vào tài khoản của bạn, đi đến Trung tâm Trả hàng trong mục đơn hàng của bạn, chọn (các) sách thuê mà bạn muốn trả lại và tạo nhãn trả hàng UPS trả trước. Chi phí vận chuyển trở lại sẽ được khấu trừ vào tín dụng trả hàng của bạn.
    • Chúng tôi không trả tiền vận chuyển cho trả lại hàng. Tuy nhiên, để thuận tiện cho bạn, chúng tôi cung cấp tùy chọn vận chuyển UPS trả trước. Vui lòng tìm tùy chọn này trong mục Trung tâm Trả hàng trong tài khoản của bạn. Chi phí vận chuyển trả trước được tính theo trọng lượng và vị trí.
    • Các mặt hàng trên Marketplace phải được trả lại trong vòng 30 ngày kể từ ngày mua. Để trả lại một mặt hàng trên Marketplace, vui lòng liên hệ trực tiếp với người bán trên Marketplace để được hướng dẫn và biết chính sách trả hàng của họ.
    • Chi phí vận chuyển ban đầu không được hoàn lại.
    • Tài liệu khóa học mới phải được trả lại trong tình trạng mới, chưa mở để được hoàn lại toàn bộ tiền.
    • Tất cả các thành phần của một mặt hàng đã đóng gói phải được trả lại cùng nhau, chưa mở và trong bao bì ban đầu mới nhận được tín dụng. Tất cả các thành phần của mặt hàng phải được chuyển lại trong cùng một lần gửi thì mới nhận được tín dụng.
    • Các mặt hàng đóng rời phải ở trong màng bọc ban đầu.
    • Đĩa CD, DVD, phần mềm, mã truy cập, tài liệu hướng dẫn học, mã Info Trac pass (mã truy cập internet đi kèm với sách giáo khoa của bạn) và các thành phần bổ sung khác ban đầu kèm theo sách hoặc bán riêng phải còn nguyên vẹn, trong bao bì gốc nếu không sẽ không được hoàn tiền.
    • Books damaged in shipping may not be eligible for full refund.
    Hướng dẫn vận chuyển & đóng gói để trả hàng
    • In ra một bản sao hóa đơn/phiếu đóng gói của bạn và gửi kèm theo khi trả hàng. Giữ một bản sao cho chính mình.
    • Nếu bạn đã chọn tùy chọn vận chuyển trả hàng UPS trả trước, hãy in nhãn vận chuyển của bạn. Nếu không, bạn có thể sử dụng UPS Ground (lưu số theo dõi của bạn), chuyển phát USPS được bảo hiểm, hoặc dịch vụ vận chuyển mà bạn chọn.
    • LƯU Ý: Bưu phí trả lại hàng không được hoàn lại; chỉ hoàn lại giá trị mặt hàng.
    • Đóng gói hàng trả lại của bạn trong một chiếc hộp chắc chắn, cứng cáp phù hợp để vận chuyển. Lấp đầy các khoảng trống bằng chất độn sạch. Nếu giấy báo được sử dụng làm chất độn, hãy lưu ý rằng mực in có thể làm suy giảm tình trạng của sách giáo khoa mới thành tình trạng đã qua sử dụng.
    • Dán hộp một cách chắc chắn bằng băng dính vận chuyển và gắn nhãn địa chỉ vào đầu hộp. Đảm bảo rằng chỉ có một nhãn trên hộp bạn đang sử dụng. Nếu bạn định sử dụng lại một chiếc hộp, hãy xóa bỏ các đánh dấu và nhãn.
    Điều khoản hoàn tiền
    • Tín dụng của bạn sẽ được phát hành giống như cách thức thanh toán ban đầu. Thời gian xử lý là 2 tuần.
    • Chi phí vận chuyển ban đầu và chi phí gửi lại hàng không được hoàn lại.
    • Bất kỳ tài liệu khóa học nào được gửi đến sau khoảng thời gian trả hàng sẽ được xử lý như một khoản mua lại. Nếu được xử lý dưới dạng mua lại, bạn sẽ nhận được giá trị mua lại hiện tại. Nếu mặt hàng không có giá trị mua lại, bạn sẽ nhận được thông báo dưới dạng thư hoặc email. Bạn có một tuần kể từ thông báo đó để yêu cầu chúng tôi trả lại bạn những mặt hàng không có giá trị. Chúng tôi có thể gửi lại một bản sao thay thế với chi phí do bạn trả. Bạn có thể không nhận được cùng một bản sao bạn đã trả lại.

    Dịch vụ mua lại được cung cấp bởi MBS Service Company, LLC (MBS).

    Tôi có thể hủy đơn đặt hàng để được hoàn lại tiền không?

    Bởi vì chúng tôi làm việc chăm chỉ để hoàn thành đơn đặt hàng của bạn một cách nhanh chóng, rất tiếc, chúng tôi không thể thay đổi hoặc hủy đơn hàng sau khi đã đặt. Chúng tôi làm cho quá trình trả hàng trở nên dễ dàng và bạn có thể tìm thấy hướng dẫn về cách trả lại các đơn hàng đủ điều kiện trong phần trả lại ở trên.

    Điều gì sẽ xảy ra nếu hàng của tôi đã quá thời hạn trả lại?

    Điều tốt nhất nên làm là xem sách của bạn có giá trị mua lại hay không. Đi tới menu chính và nhấp vào "Bán sách giáo khoa của bạn" để tìm hiểu giá trị mua lại hiện tại của tài liệu của bạn.

    Dịch vụ mua lại được cung cấp bởi MBS Service Company, LLC (MBS).

    Tôi sẽ được trả tiền cho hàng trả lại của tôi như thế nào?

    Tín dụng trả cho bạn sẽ được phát hành giống như cách thanh toán đã được thực hiện ban đầu. Thời gian xử lý là 2 tuần.

    Nếu đơn đặt hàng của bạn được mua bằng hỗ trợ tài chính hoặc bằng phiếu giảm giá sách, thì tín dụng sẽ được chuyển vào tài khoản hỗ trợ tài chính hoặc phiếu giảm giá sách của bạn. Nếu bạn có thắc mắc về quỹ SFA/phiếu giảm giá của mình, vui lòng liên hệ trực tiếp với bộ phận hỗ trợ tài chính.

    Mất bao lâu để nhận được tín dụng cho hàng trả lại của tôi?

    Thời gian xử lý là 2 tuần kể từ ngày chúng tôi nhận được lô hàng trả lại.

    • Selling Textbooks / Guaranteed Buyback

    What is buyback?

    Our buyback program allows you to sell your textbooks back for cash - provided they are in good condition and have buyback value - at the end of the term. You can look up the buyback values of your books by going to "Sell Your Textbooks." If the total value of your quote is $12 or more, you can lock it and send your books back using our free pre-paid UPS shipping label. You can get paid via PayPal or check.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    Click here for full buyback terms and conditions.

    How do I sell back my books?

    Selling your textbooks to us is easy. To check the current buyback value of your books, select "Sell Your Textbooks" from the main menu, and follow the instructions to complete your buyback quote. From there you'll print out your packing slip and free UPS shipping label, pack your books, and drop your package at any UPS location.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    How do I get paid for my buyback books?

    You can choose to be paid by PayPal or via check. Please allow the following processing times:

    METHOD DELIVERY PROCESSING / ARRIVAL TIME
    PayPal Direct Deposit 1-2 weeks
    Check* Mail 2-4 weeks

    *Please note that MBS is not responsible for the fraudulent use of checks. Physical street address is required; we cannot mail buyback checks to PO Boxes.

    Will you accept buyback books in any condition?

    Because books are resold to other students, MBS does not accept or pay for buyback books with:
    • Stains or water damage
    • Missing, torn, or loose pages
    • Missing, torn, or loose covers
    • Excessive writing or marking
    • Excessive writing on the edges
    • A broken spine
    • Torn or damaged binding

    A textbook can still be in good condition if it shows signs of general use and wear and tear, such as:
    • Some writing or notes
    • Highlighting, from a little to a lot
    • Rounded or dog-eared corners
    • Minor scrapes or scratches
    • Faded cover art
    • Creased pages

    You will not receive payment for books that do not meet our minimum standards of quality.

    Do you buy back course manuals?

    No, course manuals, workbooks, study guides, and reprints have no buyback value.

    Do you buy back course supplements?

    No, course supplements, workbooks, study guides, and reprints have no buyback value.

    Do you buy teacher's editions, international editions, or review copies?

    No, we do not buy teacher's editions, international editions, complimentary copies, or professional review copies.

    What is Guaranteed Buyback?

    Guaranteed Buyback (GBB) is a great way to know how much cash you can get at the end of the semester when you sell your book back to us. GBB books are marked "Guaranteed Buyback" on the product page and throughout the checkout process. You'll see your Guaranteed Buyback price, which lets you know up front exactly how much you can get back (provided you return the book on time and in good condition). Once you've purchased a Guaranteed Buyback item, you can visit your account to view the return date and value details in your order history.

    Once your course has ended, you can submit your book for buyback by going to "Sell Your Textbooks" from the main menu and accepting the Guaranteed Buyback value. From there, it works just like a regular buyback - you'll print out your packing slip and free UPS shipping label, pack your books, and drop your package at any UPS location. Once your item is reviewed and processed, we'll pay you via PayPal or check, your choice.

    A few things to note: Guaranteed Buyback values expire 14 days after your course end date and books must be returned in good condition, with all required components. Guaranteed Buyback quotes are conditional based on the school/institution using BNC Virtual as their sole source of course materials distribution for the next academic term or school year.

    There is a $12 minimum total quote value required to sell your Guaranteed Buyback books online.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    When do I need to return my Guaranteed Buyback books?

    Guaranteed Buyback books are due for return within 14 days after your course end date. All other buyback offers are guaranteed and valid for 30 days from the date you created your quote.

    When you create a buyback quote for other books, your quote will include a 'Value Expires' date (sometimes different from Guaranteed Buyback expiration dates) and you have until this date to return the item(s) for the quoted value. Once this date passes, the item may still have buyback value but may be different. We recommend that you send in your books by the 'Value Expires' date to receive the highest price quoted for your materials!

    What is the 'Value Expires' date?

    Guaranteed Buyback items automatically have a value built in at the time of purchase. This locks in the highest value until the 'Value Expires' date. After this date, you may still be able to sell your books back; items will be updated with their current buyback value, which may be lower than the GBB value.

    When you create a buyback quote for other books, your quote will include a 'Value Expires' date (sometimes different from Guaranteed Buyback expiration dates) and you have until this date to return the item(s) for the quoted value. Once this date passes, the item may still have buyback value but may be different. We recommend that you send in your books by the 'Value Expires' date to receive the highest price quoted for your materials!

    What happens if I send materials with no buyback value?

    Items submitted to us for buyback that do not meet our minimum standards of quality will either be available for return to you (at your expense) or recycled after 21 days. You will be notified by email or mailed letter if your book falls into this category. You will then have one week to request that your book be returned to you. If your original copy has already been recycled, a replacement copy (if available) may be shipped at your expense.

    I have a few extra books that are not on my buyback quote. Can I send them to you in case you want them?

    No, please do not send books not already associated with your buyback quote. Items submitted to us for buyback that do not have a current buyback value will be available for return to you at your expense. You will be notified via email or mailed letter if your book falls into this category. You will then have one week to request that your book be returned to you at your expense.

    Do I need to send you the original CD, DVD, or study guide that came with my textbook?

    Yes, please include all supplemental components that are part of the ISBN listed on your buyback quote. If a set of items does not have buyback value or if you are missing any of the components listed as part of a package, you may see if individual items have buyback value by using the ISBN Lookup tool. If you have any questions about the components needed to complete a package, please contact Customer Service before sending us your buyback.

    Textbooks returned without original CDs/DVDs, study guides, workbooks, or other supplemental items listed on the quote are not eligible for full credit. Some items may have no value if the listed components are missing.

    If a set of items originally came with an access codes, curriculum card, online lab, or online passcode, the access/online code part of the set is not eligible for return (even if you have not used it). When you enter the ISBN on our site, we will let you know if individual items in the set - i.e. "text only" - have buyback value.

    My buyback quote includes a packaged set and one of the items contained in the packaged set is listed separately. Will I receive payment for each item?

    MBS often buys back books either as "text only" or as a packaged set. We list both items on your buyback quote to give you the option to sell back the text only if you have discarded or used the supplemental items that the packaged set originally included. The price paid is for either the textbook by itself or the packaged set.

    How do you determine buyback values?

    Buyback values are based on future adoption, demand for a book, and current stock level. If your book does not currently have a buyback value, check back closer to the end of the next term and it may have a value then.

    Buyback values can and do change. Please lock in your quote to ensure the price you see on the site.

    What is an ISBN?

    ISBN stands for International Standard Book Number. It's a unique identification number assigned to books. The ISBN allows a title to be located quickly and accurately, wherever it is sold.

    Why do I need to enter an ISBN to sell back a book?

    There are many different editions of textbooks. Using an ISBN to search for buyback values ensures you are getting a quote value for the correct book. If you search just by title or author, we can't be sure you are purchasing or selling back the same book we are referring to.

    Where do I find a book's ISBN number?

    An ISBN is usually located on the back of a book near the bar code, or you can find it in the inside front cover of your book near the copyright date. Here's an example:

    ISBN number

    What if I can't find the ISBN number?

    If you purchased your book from us and you can't find your book's ISBN number, you may need to use the "MBS Book Number" to sell back your book. For books that don't have ISBNs, we put a small sticker on the back of the book with the MBS Book Number. The MBS Book Number is 11 characters, both beginning and ending with a letter. The MBS Book Number is printed beneath the barcode on every MBS label. Here's an example:

    MBS Book Number

    Please enter the MBS Book Number in this exact format.

    How do I pack and send back my buyback books?

    Here are some tips for packing and sending in your buyback:
    • Print your packing slip and your FREE UPS shipping label. Write down the tracking number so that you can keep tabs on your shipment while it's in transit.
    • Enclose the packing slip with your shipment to ensure full buyback value; keep a copy for yourself.
    • Pack your books carefully and fill empty spaces with clean filler. We're not responsible for any damage incurred during transit. Use a sturdy box suitable for shipping and tape it up securely.
    • Include CDs, DVDs, study guides, and all other supplemental items originally sold with your textbook. Buybacks that are missing items will not be accepted for full credit.
    • Insuring your shipment. The prepaid shipping label provided with your quote does not include insurance on your shipment. If you want to insure your shipment, you can purchase separate insurance at your expense.
    • Drop your shipment at any UPS location. Go to UPS.com to find the nearest location.

    Please note: MBS Direct is not responsible for lost, stolen or damaged books.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    What paperwork do I need to include with my buyback?

    Be sure to include a copy of your packing slip. If you are sending multiple boxes, please place a copy of the packing slip in each box. We are not able to provide payment for buybacks that don't include required paperwork.

    Do I have to pay for shipping for my buyback?

    Buyback quotes must total $12 or more to qualify for free shipping. BNC Virtual provides a pre-paid UPS shipping label once your quote is finalized. When you receive your buyback confirmation email, be sure to click the link to print your packing slip and your free shipping label.

    Please note: The UPS label does not insure your package. You can purchase insurance at your expense if you wish. MBS Direct is not responsible for lost, stolen or damaged books.

    Can I use a shipping method other than a pre-paid label?

    Yes, though we do recommend you use ours. It's free, easy, and trackable!

    You're welcome to use the shipping service of your choice, at your own expense. Please use a trackable shipping service for any books you send to us.

    I am a used textbook dealer and have a large number of books to sell on a frequent basis. Can I sell them to you through your buyback program?

    No. The buyback program is only intended for individual students, sorry!

    Buyback services are provided by MBS Service Company, LLC (MBS).

    • eBooks / Digital Content / Access Codes

    What are eBooks?

    eBooks are digital versions of textbooks that can enhance your learning experience with personally tailored study tools and advanced tech features such as highlighting, note-taking, quick search, and more. When you buy an eBook, depending on the format type, you can access it from or download it to your computer or laptop, or access it from a tablet, mobile phone, or other compatible eReader device. They are great for interactive learning and studying on the go.

    How do I buy an eBook?

    eBooks and other digital content assigned for your courses will appear in your options during checkout. If a digital edition is available, select your preferred license term then add to cart. Follow the directions to complete checkout.

    Once you've bought an eBook, we will email you an access or download link. They usually arrive in minutes, depending on your email system. You can also log in to your account and go to your Digital Bookshelf page to view a list of digital content you have purchased and instructions on how to access your eBooks.

    What is a Digital Rental?

    A digital rental allows access to an eBook title for a specific length of time. Digital rentals are accessible for a publisher-determined length of time, which begins when first accessed, and access to content ends once the rental period has expired. The access length and license details are displayed on the product page in the Digital Rights Management (DRM) section and in checkout at time of purchase.

    How long is my Digital Rental period?

    Your digital book will have one of the following access periods/licensing types:
    • For 60-, 90-, 120-, or 180-days, starting with the date of purchase
    • For 1 year, starting with the date of purchase
    • A perpetual license/digital purchase, with no expiration date for offline access
    • For a predefined absolute number of days until the end date
    • For a set number of days from registration/course dates

    Before finalizing your order, you can go to the product page and click on "Digital Rights" to review license and access rights. For eBooks you have already purchased, log in to your account and go to your Digital Bookshelf in your account to view the digital rights.

    How do I get my eBooks and access codes?

    Once you've purchased an eBook, we'll send you a confirmation email that will contain a link to access your book (note: email can take up to 30 minutes to arrive). Or, from the home page, log in to your account and go to your Digital Bookshelf.

    To access eBooks, digital content, and other online learning materials you need:
    • A desktop computer (non-shared, non-lab), laptop, tablet, or mobile phone: eBooks are designed to be accessed by or downloaded to one device and accessed by one user. If you download your eBook to a public computer and then try to access it on your personal computer or device later, you may not have permission to re-download it.
    • High-speed internet connection: A wired or wireless high-speed internet connection (cable modem, DSL, LAN) is required for access/download stability and speed. Access/download time will vary based on connection speed and the size of the eBook. Once your eBook is successfully accessed/downloaded to your device, you do not need to be online to use it.
    • Email address: You will need a valid email address to receive download link and access your eBook account.

    What are the system requirements to use eBooks?

    You can access eBooks on PCs or Macs, and most mobile devices and tablets. You just need:

    • Windows 7 or newer, or Mac OS X 10.9 or above
    • Direct X 10 compatible graphics card (Windows Only)

    For iBooks, requires iOS 10.0 or later. If you have an earlier version of iOS, you can download the iBooks app for free from the App Store on your iPhone, iPad, or iPod touch. On Mac, iBooks is included with OS X Mavericks or later.

    What software do I need to use digital books?

    You will need free reader software to access and read your digital content. VitalSource eBooks require the free VitalSource Reader platform, Adobe Digital Editions uses Adobe Digital Editions Software, and Apple iBooks use the iBooks app.

    You can download your free eBook reader software at:

    What kind of internet connection do I need to download and use digital content?

    Due to the size of some digital books, a high-speed internet connection (cable modem, DSL, LAN) is required for initial download stability and speed. Your connection can be wired or wireless.

    Once you've downloaded or accessed your book, you do not need to need to be connected to the internet, only for initial download access, account sign up, and reader software download.

    How long can I access my eBooks? Do they expire?

    License expiration and access varies by publisher and book. Digital rentals expire from a set number of days from purchase (e.g., 60, 90, or 180 days), while purchased eBooks you own indefinitely. These are marked "perpetual offline access."

    Before purchasing or renting a digital book, go to the product page and view the expiration information under Digital Rights. For digital books you have already purchased, log in to your account and go to your Digital Bookshelf.

    What is Digital Rights Management (DRM)?

    Digital Rights Management (DRM) is a set of specifications and restrictions determined by the publisher. DRM defines limitations, for example, on how much text you can copy, how many pages you can print, how many highlights you can export, and how many times you can download a book. The terms of your book license are also defined by the DRM.

    The DRM information, which includes license and expiration information, can be viewed on the product page or in your Digital Bookshelf.

    Can I print from my eBooks?

    Yes. Printing rules vary by publisher. Some eBooks don't have print limitations, and some may allow only a certain number of pages per week. You can find this information in the Digital Rights Management (DRM) section of the eBook's product page.

    Can I share my eBooks?

    No, eBooks are designed as a one-time download/limited-term access for a single user or laptop/mobile device. There are Encoded Digital Rights Management rules in place that thwart piracy and sharing. You can find this information in the Digital Rights Management section of the eBook's product page.

    Can I return an eBook or Apple iBook?

    EBOOKS: A non-activated eBook can be returned within 14 days after class start date or within 14 days of purchase, whichever is later. Once an eBook has been activated, accessed, or downloaded, it is no longer returnable. No exceptions.

    To return non-activated eBooks, digital content, and access codes, please contact our Customer Service team using the 'Contact Us' button on this page. On Desktop computers, the Contact Us button is on the left side of this page. It is located at the top of the page on mobile devices.

    *Note: Some items are non-refundable. Please contact our Customer Service team for return instructions on specific electronic content.

    APPLE IBOOKS: iBooks are not eligible for a return or refund at any time. All sales are final.

    What if I drop the class? Can I return an eBook or iBook then?

    For eBooks, as long as you are within 14 days of your purchase or the class start date, and the eBook has not been activated or accessed, you can return the eBook. Once activated or accessed, an eBook is no longer returnable, regardless of your enrollment status. Apple iBooks are not eligible for a return or refund at any time.

    Apple iBooks are not eligible for a return or refund at any time.

    Do eBooks include the CDs, DVDs, and/or access codes that the print version of the book includes?

    No - components like CDs, workbooks, and access codes only come with print versions, not eBook versions. If the book that was chosen for your class includes a CD, DVD, and/or an access code as part of the package, and you know for sure that you need this supplemental item, then you will need to purchase the print version.

    What is an access code or web password, and do I need it for my course work?

    Access codes and web passwords allow access to publisher websites and other online learning portals. They can include supplemental learning materials for your course such as chapter reviews, study aids, labs, quizzes, or assignments. Access codes are typically packaged with a print textbook and are printed on a small piece of paper either inside the text or stuck to the outside of the text under the shrink wrap, but can sometimes be purchased separately depending on the publisher.

    A few important things to note about access codes:
    • Access codes are not returnable once activated, redeemed, scratched, revealed, or accessed. No exceptions.
    • Access codes accompany new texts only. We cannot guarantee access codes with used editions (because of the likelihood that a previous student already redeemed the code). If an access code is required for your course, you will need to order the item new condition.
    • Access codes may or may not be required for your course, depending upon your instructor's preference. "Required" and "Optional" materials are labeled during the checkout process. If you are unsure whether or not an access code is required for your course, please contact your school or instructor before ordering.

    I don't see my eBook on my digital bookshelf.

    First check to be sure you are using the same email address to log in to the site as you used when placing your order or creating your account. If you are certain you are logging in with the same email address, and you don't see your materials under the "Digital Content" section of the site, please contact our digital support team at [email protected] or 888-886-0772.

    I never received an email with my access code. Where can I find it?

    You should've received an email with a link to your access code - they are usually sent within minutes of your order but can take up to 30 minutes to arrive in your inbox. Please check your spam or junk filter as well.

    If not, your access code is also located under the "Digital Content." Once you're logged in to your account and on your Digital Bookshelf, you will see your access code listed with a button to "Reveal Code." Your access code will then be available for you to cut and paste for use on the content site. You can also click "Launch," which activates your access code and takes you to the content site.

    What is a Digital Delivery Fee?

    To support the delivery of digital material, a $3.99 digital delivery fee will be applied to each applicable digital material item on your order.

    If my course has a required Technology Fee, am I still required to purchase a textbook?

    It depends, some courses include all materials with the cost of attendance, while others may require additional purchase. Please login into your SOAR Student Portal to verify if additional course materials are required. For additional assistance, please contact National University’s Student Concierge Services at [email protected] or (866) 628-8988 ext. 8900.

    I already purchased eBook access through this site, but my course has an embedded eBook under the National University Day One Access to Resources and Text (DART) eBook program within my online course, will I be charged again if I ‘Opt-In’ and access the eBook through my course?

    Possibly, the DART eBook program allows free trial access for the first five days of the term upon ‘Opt-In’ within the course. However, to avoid being charged, within your course you must ‘Opt-Out’ on or before the fifth (5th) day from the start of the term. If you purchased eBook access through this site, please log into your account for access.

    Access codes are not returnable once activated, redeemed, scratched, revealed, or accessed. No exceptions.

    • Renting Textbooks

    What are rental books?

    Rental books are a great option for students who may want their books only for a certain period of time or don't want to own their books in the long term. Rental books must be returned at the end of the term, where purchased books are yours to keep or sell back.

    Please review the Rental Terms of Service Policy for more about how rental books work.

    Is it cheaper to rent or buy?

    The prices for a book are listed at checkout, for convenient comparison. The best option for you will be based on your personal preferences, how long you need the book, and how you plan to use it. If you want to make a lot of notes and highlights in your book or own it after your course is over, we suggest you purchase a used or new copy instead of renting.

    What is the rental period for my book?

    The rental time frame will depend on the length of the course. The due date for your rental is 7 days after the end of class and will be noted at checkout.

    What is the condition of your rental books?

    Rental books come in new condition or used condition. New condition means the item has never been rented or owned. Used editions are all hand-inspected to meet high standards and will be in good condition or better. Used rental books may have some writing and highlighting, but nothing that interferes with readability.

    Not all conditions are available for all books, due to inventory and demand.

    Why are some books only available for purchase, not rental?

    Unfortunately, we may not have a rental edition in stock. Also, some books that are meant to be used only once, such as workbooks or other books that are written in, along with books not in high demand, may only be available for purchase.

    How do I track my rental order?

    All shipments have a tracking number, which provides the expected delivery date. To check the status of your shipment, log in to your account, find your order, and then look for the tracking number on the Rental Order Details page.

    I didn't get my rental yet. What can I do?

    We do our best to get our orders out to you quickly. Due to estimated delivery dates, please allow 2 extra days for delivery. If you still have not received your rental, please call Customer Service so we can arrange a replacement for you.

    How do I return a rental book for a refund?

    You have 50% of the length of the term or 14 days from class start, whichever is shorter, to return a print rental item for a refund. Just log in to your account, then go to the rentals section, and select the refund link. Follow the steps on screen, indicate the reason for return, and print your pre-paid shipping label.

    You must ship your rental books from an UPS store or drop box using the pre-paid shipping label within 14 days of the order date or your class start date, whichever is later. Please note that it's important to use the pre-paid shipping label in your account, and not your own shipping method.

    All rental items must be returned in their original condition. Please allow 2-4 weeks for your refund to process and appear on your credit/debit card statement. See the refunds section in the Rental Terms of Service Policy for more information.

    Can I return my rental book more than 14 days after purchase and receive a partial refund?

    No, we do not provide partial refunds. You have 14 days from the date of purchase or your class start date, whichever is later, to return a print rental item for a refund.

    What should I do if my book arrives in a damaged condition?

    Well, that's no good. Give our Customer Service team a call within 3 days of delivery to let us know about damage that occurred in transit or from a previous owner.

    Can I get a discount if there is wear and tear on my rental?

    Our used rental books are verified to be in good condition or better, and the amount of wear and tear will vary from book to book. We don't offer any discounts on used rentals that may have general wear and tear. If you received a new edition with wear or tear, if the used rental is damaged, or if you are unhappy with the quality of your rental book, please get in touch with Customer Service within 3 days of receipt.

    Where can I check due dates and other information about my rentals?

    From the main menu, log in to your account and go to the rentals section in your order history. Here you'll find all information about your rental orders, including the due date, return authorization number, and more. You can also find your rental due dates in your original email confirmation and your packing slip.

    Can I take notes or highlight in my rental book?

    Yes, notes and highlighting are allowed. We do ask you to be mindful of excessive notes and highlighting since your rental will go to another student next semester. Please review the Rental Terms of Service Policy for more information.

    What happens if I lose my rental book or if it's stolen?

    Per the Rental Terms of Service Policy, you're responsible for returning the book at the end of your rental period. If you're unable to do so, you will be charged the replacement cost of your rental book, plus any applicable fees and taxes. Once you are charged a replacement fee, you opt out of the rental agreement and the book becomes your property.

    What happens if my rental book is damaged or returned in poor condition?

    If we receive a book that is damaged or in poor condition, you will be charged the replacement cost for the book, plus any applicable fees and taxes. Once rendered unusable or unrentable, the book will remain the property of MBS Direct and properly recycled. Please review the Rental Terms of Service Policy for more information.

    To avoid replacement fees, please keep your books in good condition! We hand-inspect all rental returns, to ensure the next student receives the book in good condition. That means the book does not have any of the following:
    • Stains or water damage
    • Missing, torn, or loose pages
    • Missing, torn, or loose cover
    • Excessive writing or marking
    • Excessive writing on the edges
    • A broken spine
    • Torn or damaged binding

    Highlighting, limited notes in margins (less than 50% of the book), and light wear and tear is OK.

    We are not responsible for damage incurred during shipping. Please pack your books carefully and purchase additional insurance if you'd like.

    Do I get my money back when I return my rental?

    The price you pay at checkout is the cost to rent the book for a term; no money is returned to your credit/debit card if we get your rental back on time or early. Replacement fee charges can be incurred if the rental is returned late or not at all.

    How do I know when my rental book is due for return?

    Your rental period begins when your order is placed, and the due date coincides with the end of your class. Your due date is 7 days after the end of class and will be noted during checkout. You can also look up your due date by logging in to your account and going to the rental history section, or by looking at your original email confirmation and packing slip.

    Will you send me a reminder when my rental is due?

    Yes, you'll receive several email reminders starting 3 weeks before your rental is due.

    Will I receive any money back if I return my rental early?

    No, we do not refund your credit/debit card for any amount if you send your rental back before the due date.

    What is a replacement fee?

    A replacement fee (plus any applicable taxes) is applied to your account when you return a book in unacceptable condition or have not returned a book by its due date. If your account has been charged a replacement fee, you are no longer under the rental agreement as you now own the book.

    How much is the replacement fee?

    The replacement fee is based on the retail price of the book and varies by title. If you do not return your rental book by the due date, or return it in unacceptable condition, a replacement fee of 75% of the book's retail price will be charged to the credit card on file. A processing fee of 10% of the retail price is then added, along with any applicable taxes, per state and local laws.

    What if my due date falls on a weekend or a holiday?

    Your rental return should be postmarked by the due date. If the due date is on a weekend or holiday, then your rental must be postmarked by the due date to avoid a replacement fee.

    Can I buy my rented books?

    Items marked "Rental" are available for purchase through the end of your rental term. The buyout cost is typically based on the retail price of the new or used condition (depending on which you rented), plus any applicable taxes, per state and local laws.

    If you'd like to own a rental, or "buyout" a book, just log in to your account and go to the Buyout section of your rental history. Select "Buyout," then add it to your cart and check out using a valid credit or debit card.

    How do I return my rental books when I'm done?

    Returning your rentals is simple, and return shipping is free! To return a rental when you're done for the semester, please follow these steps:
    • Log in to your account and go to the rentals section of your account.
    • Choose the rental(s) you are returning and follow the steps on screen to submit your information.
    • Print the packing slip and free pre-paid shipping label.
    • Securely pack your rental books in a sturdy box with your packing slip. You must use our free pre-paid UPS shipping label.
    • Drop the package at any UPS Location.

    How do I package my rental books for return?

    Feel free to use the box your books came in or any other box, just be sure your book fits along with some packaging material and be sure to cover up all old labels, scan codes, and markings. Please use clean filler to avoid damage in transit.

    You can also purchase boxes and other packaging materials at most mail centers, including UPS Stores.

    What happens if I return something other than my rental?

    If we receive an item that is not our property, a member of our Customer Service team will email or call you. Even though we've successfully returned bowling shoes, an iPod, a diamond ring, and more to their rightful owners, we do not guarantee the return of any items sent in error. Additional fees may be charged for return shipping.

    What happens if I return the wrong book?

    If we receive a book that is different from the one you rented from us, you'll be notified via email that we didn't receive the correct book. You have one week from the date of this email to send us back the correct book with a pre-paid shipping label available through your account.

    If you don't send back your rental within a week, or if you don't send back your rental at all, you'll be charged the replacement cost of your rental book, plus any applicable fees and taxes. Once you're charged for a replacement fee, you've purchased your book and no longer need to return it.

    If you would like the incorrect item returned, additional fees will be charged for shipping and processing.

    How do I track my rental return?

    The UPS pre-paid label for your rental return will have a tracking number, which provides the date and time of delivery or attempted delivery. To check the status of your rental order, log in to your account and go to the rentals section of your profile.

    • Marketplace Orders

    What is the Marketplace?

    The Marketplace is a community of over 15,000 independent sellers authorized to sell their books through the online bookstore. Textbooks in the Marketplace ship from their respective authorized sellers, and sellers process their own orders and returns.

    The Marketplace gives students more purchasing options. Though sellers are carefully vetted to meet our standards of quality and reliability, we recommend that for the best service, guaranteed condition, and fastest delivery, you order your textbooks direct from BNC Virtual.

    The Marketplace is powered by Barnes & Noble. Charges for Marketplace purchases are authorized by BNC Virtual and will appear as a separate charge from BNC Services on your credit card statement.

    What are my payment options for Marketplace orders?

    Barnes & Noble accepts the following payment methods are accepted in the Marketplace:
    • Visa
    • MasterCard
    • American Express
    • Discover

    Please note: PayPal is not accepted for Marketplace orders or for orders containing a Marketplace item. For example, if you order three textbooks and two are from BNC Virtual and one is from a Marketplace seller, your entire order cannot be paid for via PayPal.

    Why am I seeing sales tax on my Marketplace order?

    In accordance with state and local law, BNC Virtual collects sales tax for all Marketplace orders.

    For your planning and convenience, we display an estimated sales tax amount when orders are placed. The exact sales tax will be calculated and charged when your order is shipped.

    • Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates.
    • Some states impose sales tax on shipping charges when the item that is being shipped is subject to sales tax.
    • Tax credits can only be applied after the order has been billed. Please email Customer Service for any applicable refund.

    How long does Marketplace shipping and handling take?

    Marketplace sellers are allowed two (2) business days for processing after your order is accepted. As such, please leave yourself an additional 2 business days on top of the estimated shipping time to receive your textbook(s). Your estimated delivery date depends on the shipping method you chose. To see your estimated delivery date, please go to your account and view your order history.

    Note: Marketplace orders require a domestic, US-based billing and shipping addresses. Shipping to international addresses is not allowed.

    What's the status of my Marketplace order?

    To check the status of your Marketplace order, please contact the seller sending your textbook(s). The seller's contact information can be found in your order confirmation email, as well as on your shipment's return address label & packing slip.

    If you're having issues contacting a Marketplace seller, please contact our Customer Service team.

    How can I return a Marketplace item?

    Marketplace items can be returned for a refund (minus any applicable shipping charges) within 30 days of the date of purchase. To return a Marketplace item, please contact the Marketplace seller directly for their return policy and instructions.

    About Marketplace Refunds
    • You must return your book directly to the authorized seller from whom you purchased it. The seller's address and contact information can be found on the packing slip. We are not responsible for books returned to the wrong seller.
    • The item must be in the same condition in which it was shipped to you by the Marketplace seller.
    • Marketplace sellers are not responsible for any damage incurred during transit, so you may choose to insure your package; insurance can be purchased from UPS stores or your post office.
    • You must use a shipping method with tracking for your return.
    • For new items, access codes and CDs/DVDs must be unused/unopened.
    • All components (workbooks, study guides, CDs/DVDs, etc.) must be included with your return in order to receive a full refund.

    Marketplace Refund Guidelines
    • Original shipping charges are non-refundable.
    • You are responsible for return shipping fees. Insurance and tracking is optional, but recommended.
    • Marketplace sellers will credit you once your book arrives and is inspected (please allow 8-14 business days).
    • Please allow up to 30 days to receive your refund.
    • Refund will be issued to the original form of payment.
    • Refused packages and COD payments will not be accepted.
    • Late or damaged returns to Marketplace sellers will not be accepted.
    • Student Financial Aid / Student Account / Vouchers

    How do I apply for a student financial aid voucher?

    Please contact your school's financial aid office to learn more about applying for financial aid. Once you have applied for and approved for financial aid, your school will then submit your SFA/ student voucher details to us and your available balance will be linked to your account.

    How do I use my financial aid/SFA voucher to pay for my books?

    Using your voucher to pay for your books is easy. If your school participates in our SFA program and you have been approved for financial aid, just go to the Student Financial Aid Voucher page and log in with your student ID and voucher ID.

    Once logged in, you'll see the details of your voucher, what is covered, and the expiration date. From there you proceed through checkout, adding your course materials to your cart as you normally would. If your order total is more than your eligible voucher funds, or if certain items are not covered, you can enter a credit or debit card to cover the remaining balance.

    How much do I have in my SFA/voucher funds?

    To find out the balance of your voucher, go to the Student Financial Aid Voucher page and log in with your student ID and voucher ID.

    Do you have my SFA/voucher funds yet?

    When your funds become available, you will receive an email with your voucher ID. It can take up to 1-2 business days for the funds to become active in our system once your school has submitted the information to us.

    We do not have access to your personal financial aid information, only the dollar amount of eligible funds. If you have questions about your voucher, eligible funds, allowances, exclusions, or expiration, please contact your financial aid office.

    I'm not seeing my SFA balance when I log in. When will my SFA/voucher be ready?

    After we receive your voucher details, it can take 1-2 business days process (Monday-Friday, excluding major holidays). If after a couple of days you still don't see your voucher details in your account, please contact your financial aid office directly; we do not control when funds are deposited into your voucher account.

    What do my SFA/voucher funds cover?

    Voucher details vary but generally your SFA/voucher funds tend to cover the purchase of required textbooks (new and used) and rentals but not certain other items. To find out what is covered with your voucher, go to the Student Financial Aid Voucher page and log in with your student ID and voucher ID.

    Can I use my SFA/voucher for Marketplace orders?

    This is determined on a school-by-school basis. Check with your school for more details.

    Is shipping covered with my voucher?

    Shipping costs and coverage allowances vary by voucher. To see what's covered by your voucher, go to the Student Financial Aid Voucher page and log in with your student ID and voucher ID. Once you enter your information, you will be able to see your voucher details.

    Can I buy other non-required or optional materials with my SFA/voucher funds?

    It depends on the allowances of your specific voucher. To find out if non-required or optional materials are eligible with your voucher, go to the Student Financial Aid Voucher page and log in with your student ID and voucher ID.

    What if my book order total is more than my voucher funds? How does that work?

    If your order total is more than your eligible voucher funds, or if certain items are not covered, you can use a credit or debit card for the remaining balance.

    I got an error message when trying to use my SFA/voucher funds. What do I do?

    It could be one of a few things. Your voucher may not be activated yet, in which case, wait a couple of days and check back. If classes are starting soon, please contact your financial aid office directly to see when voucher funds will be made available.

    It may also be a browser issue. In that case, you may need to clear your cookies/cache.

    If you're still having trouble, please get in touch with our Customer Service team.

    Who do I talk to about my SFA/voucher funds?

    We do not have access to your personal financial aid information, only the dollar amount of eligible funds. If you have questions about your voucher, please contact your financial aid office directly!

    My funds have expired. Can you call the school and get it reactivated?

    No, we do not have access to that information. If you have questions about your voucher, please contact your financial aid office directly!

    Can I get the balance from unused voucher funds?

    We don't issue credits on unused voucher funds. When your school submits your Student Financial Aid (SFA) details to us, an account is created in your name with a maximum usable amount and an expiration date. BNC Virtual does not receive any funds from your school at this time. After you place your order, we invoice your school for the amount of your eligible course materials. Any remaining funds are deactivated from our system upon the expiration date.

    Please contact your school's financial aid office to find out more information about unused student financial aid/book voucher allowances, expiration dates, and voucher processing. We don't have access to specific account information other than balance.

    Is financial aid free? Do I have to pay back my voucher?

    It depends on the type of financial aid associated with your voucher. Some financial aid, such as loans, has to be paid back; while other "gift" aid, like some grants and scholarships, isn't paid back. Depending on the terms of your SFA voucher, you can use your voucher to pay for certain college-related expenses, such as tuition, room and board, or textbooks.

    For questions about what type of financial aid you have, and what has to paid back or not, please contact your financial aid office. We don't have access to your personal financial aid information.

    Instrucciones de pedido en español

    Para obtener instrucciones de pedido en español, descargue esta guía o mire este breve video.

    Hướng dẫn đặt hàng tiếng Việt

    Để biết hướng dẫn đặt hàng bằng tiếng Tây Ban Nha, hãy tải xuống hướng dẫn này hoặc xem video ngắn này.

    • Contact Customer Service

    How can I contact Customer Service?

    Please go to our contact page to get in touch with our Customer Service team. We are available via phone, email, or chat. We're happy to help!

    What are your hours of operation?

    Monday – Friday, 7 a.m. – 10 p.m. CT
    Saturday & Sunday, 8 a.m. – 5 p.m. CT

    The Customer Contact Center is closed for these national holidays:

    New Years Day
    Easter
    Memorial Day
    Juneteenth
    Independence Day
    Labor Day
    Thanksgiving (and the day after)
    Christmas Eve
    Christmas Day
    • Website Help / Technical Issues

    How do I create a password?

    During checkout, you will be prompted for your email and password to complete your order. Enter a password (between 6-10 characters in length, alpha-numeric only) then re-enter it to confirm.

    You can also create an account here or reset your password here.

    Why is the website not accepting my chosen password?

    Our website is designed to accept passwords between 6-10 characters in length. Letters, numbers, and capital letters are allowed; special characters (such as # $ % ) are not allowed. Passwords are case sensitive so when logging back in, be sure your caps lock is not on.

    How do I log in?

    From the home page, look for the "Log In to Your Account" link in the header. Or you can go to the Log In page here by using the email and password associated with your account.

    What do I do if I forgot my password?

    If you have forgotten your password, click the "Forgot your password?" link on the log in page and we will send you an email with a link to reset your password. We do not email or give out existing passwords for security reasons.

    If you continue to have issues, please contact our Customer Service team.

    How do I get another password? Can you change it for me?

    If you've forgotten your password, click the "Forgot your password?" link on the log in page and we'll send you an email with a link to reset your password. We can't change your password for you and we don't email or give out existing passwords for security reasons.

    If you continue to have issues, please contact our Customer Service team.

    I'm having trouble with your website. How do I clear my cookies and cache?

    The process for clearing your cookies and cache varies by browser. Please visit your browser's settings or help section and follow the steps outlined.

    I clicked a link in one of your emails, but it didn't work. What happened?

    It's likely a broken or incorrect link in the email. Sorry about that. In this case, please go directly to our site and log in to your account.

    Also your email provider may not support certain links in emails, in which case you may have to cut and paste the link directly into your browser.

    I can't find my eBook or digital content information. Where can I get it?

    You should've received an email with a link to your access code. Please check your spam or junk filter as well.

    If not, your access code is also located under the "Digital Content." in your account profile. Log into your account and in the Digital Content section, you will see your purchased eBooks, other digital content, and access codes.

    • Protecting Your Information

    What is your privacy policy?

    You can review our privacy policy on our Terms of Service & Privacy Policy page.

    Why do you need my email address/contact information?

    Your contact information is used to provide you with order confirmation/tracking information, any textbook promotions that apply to your course work and buyback quotes.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    Do you sell or share my personal information?

    We do not rent, sell, or share personal information about you with third parties except in the certain situations described our Terms of Service and Privacy Policy.

    What security measures do you take to protect my information?

    We take reasonable and appropriate measures to help keep information secure and to help prevent it from becoming disclosed. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect so we cannot promise, and you should not expect, that your information will be secure in all circumstances.

    Secure browser connections are noted by URLs beginning with 'https://' as well as various browser-specific "secure lock" icons.

    Password Security
    To further secure your information, we require you to create a customer password when you establish an account with us. Our website is designed to accept passwords between 6-10 characters in length. Letters, numbers, and capital letters are allowed; special characters (such as # , $ % ) are not allowed. Passwords are case sensitive, so when logging in, be sure your caps lock is not on.

    We encourage you to use a password that is not easily guessed (i.e., don't use your name or street name). Keep your password secret; do not share it with anyone. The only way you can place an order with us online is by entering both your registered email address and password.

    If you forget your password, you can reset your password here. We will email you a secure link to reset your password. For security reasons, we do not email existing passwords. If you want to change your password, you can also go to your account and follow the instructions for changing passwords.

    Remember to Sign Out
    To further prevent unauthorized access to your account, remember that after you sign in, you should sign out once you have (a) completed your transaction, (b) completed managing your account, or (c) decided to step away from your computer. Anyone who accesses your computer after you have signed in and before you have signed out can access your account.

    Other Payment Options
    If you do not feel comfortable submitting your credit card information over the internet, you still can shop with us. We welcome you to contact us to complete your purchase by phone.

    For security purposes, we do not accept credit card information via email, web form, or social media.

    Changes To Security
    MBS Direct reserves the right to modify or amend this policy at any time by posting the revised security policy on our site. The changes will only affect the information we collect after the effective date of the change to our security policy, unless we clearly express otherwise.

    • Terms of Service & Privacy Policy

    Please visit our Terms of Service & Privacy Policy page for full details.

    • How do I set up tax-exempt status on my account?

    Please send a copy of your tax-exemption form by email to [email protected] or by fax to (800) 499-0143.

    Tax-exempt status will be processed within 2 business days of form receipt and remain active for two years.

    Tax will be removed before payment for orders placed over the phone at (800) 325-3252. For orders placed through the online bookstore (or prior to the tax-exempt status), please contact [email protected] with your order number and account information. Refunds will go back to the method of payment used.

    • Onsite Distribution

    For students that select on campus distribution, there may be a 15% restocking fee applied to any package which has not been picked up at the end of the distribution time frame.

    • Onsite Distribution

    For students that select on campus distribution, there may be a 15% restocking fee applied to any package which has not been picked up at the end of the distribution time frame.